How to match customer expectations in parcel deliveries? Combine IoT and field service tooling! As we all know online ordering still is increasingly growing. This leads to a change in business model for the delivery companies, they deliver more and smaller parcels to customers. …

Your CRM system is only as good as the information your employees enter in it. No CRM system is capable of “making up” data for you. The “halo” of improved customer experience surrounding the implementation process needs to be broken down before any actual implementation starts. Much too frequently, organizations assume that the mere implementation of a CRM system is enough to put an end to all bad customer experiences. However, a CRM system is just…

Today, as customers become more comfortable with it, online shopping is another area where customer experience can make or break a store and it offers room for disruptors in the market — so much so that even physical stores that have been around for decades should start worrying if their online customer experience isn’t up to par. In the months since COVID-19 appeared on the scene, all kinds of lockdowns have been influencing our lives. These lockdowns, and the desire to minimize close interpersonal contact with strangers, have led to an enormous uptick in online grocery shopping.

Do you pay for what you use or do you fix your costs? Something to think about before buying SaaS solutions. Breathing with the volumes SaaS licenses are usually marketed so as to allow you to increase or decrease the number of licenses on a monthly basis, allowing you to…

WFH in our shorts, t-shirts and flips flops, dialing in to Zoom, Teams or Webex meetings. We have seen each other in our comfi cloths delivering the same value as when we were dressed up adhering to the dress codes. I’m really wondering whether this will change our reflection on the existing dress codes. Will men be ‘allowed’ to walk into the office in their bermuda’s combined with flip flops and a t-shirt? Will they receive the same amount of respect they got when doing so from behind a camera?